Refunds Policy

1. Returns

Eligibility for Returns:

• Items must be returned within 3 days from the date of delivery.
• Items must be unused, in the same condition that you received them, and in the original packaging.
• Proof of purchase (receipt or order number) is required for all returns.

Non-Returnable Items:

• Gift cards
• Downloadable software products
• Some health and personal care items

2. Refunds

Refund Process:

• Once your return is received and inspected, we will be inspected.

Kenya’s Most Trusted Methods:

You pay on delivery, with a many options:

• M-Pesa: Pay via Buy Goods And Paybil

• Cards: Visa, Mastercard

• Bank Transfer: KCB/Equity Accounts

Security Guarantee:
🔒 SSL-encrypted transactions
🔒 PCI-DSS compliant
🔒 Never store your card details